Water Company FAQ

Billing and Payments
First Bill Timeframe
It will take 6-8 weeks for you to receive your first bill depending on what time during the billing period you begin service with us.
Payment Due Date
Bills are due on the 15th of each month.
Payment Methods
You may make your payments by cash, check, money order, or credit /debit card. Visa, MasterCard or Discover are accepted. There is a $2.00 convenience fee for card payments up to $150.00 anything over $150.00 the convenience fee is 2.75%. You may also visit https://www.mtwashingtonky.org to pay online. PLEASE NOTE: DUPLICATE WATER PAYMENTS WILL SHOW UP AS A CREDIT ON YOUR WATER ACCOUNT IF APPLICABLE AND WILL BE APPLIED TOWARDS YOUR BALANCE.  WE DO NOT REFUND WATER PAYMENTS. Another form of payment is auto draft, if you sign up, your bill will automatically draft from your banking account on the bill due date each month with no extra fees.
Payment Deposit Box
Payments received in our payment deposit box on due dates will be credited to your account on the next business day if it is after 4:30 pm.
Bill Distribution
Bills are mailed out the last business day of each month.
Late Charges
If your payment is not received for your bill due on the 15th a 10% late fee will be assessed to your account, the following morning.
Discounts
  • Discounts are not given for watering sod or grass.  
  • Discounts are not given for filling pools, hot tubs, etc.
Trash Service
Trash service is included for city residents only. Your trash service bill is included on your water bill. This bill is only for the collection service, can rental is separate and only through Rumpke.
Service Fees
Disconnection of Service

If your account is shut off for non-payment, there will be a $75 service fee applied to your bill. Service will be restored after full arrears and service fees are paid in full. Disconnection payments may only be made in the form of cash, credit card or money order–no exceptions.    

After Hour Reconnection
If service is disconnected and the office is closed, the following fees will be collected prior to restoring service, in addition to the $75 service fee.   

After 4:30 - $50.00
After 7:00 PM - $100.00
Returned Payments
Payments returned will be assessed a $25 service fee in addition to the returned payment amount being added back onto their account.
Meter Tamper
Customers are not allowed to access their water meter. Customers should contact our office to access their meter (turn off or on). Customers who access their meter may be subject to a $200 tamper fee.     
Bore Fee
If it is required that we bore under the road to hook up your water line, there will be a $350.00 one­ time charge on your water bill for city customers, $375.00 fee for Rural customers.
Rural Water Customers
Minimum Bill

Rural Customers:    
(This bill is based off of 0-2,499 gallons of water usage)

Gallons  

 Water    

 School Tax    

Adm Fee   

Min Bill   

0-2499   

 $31.13  

$0.93

$3.00    

$35.06  


Water usage over 2499 gallons - $8.86 (per 1,000 gallons, plus 3% tax residential, 6% commercial).    

City Water and Sewer Customers
Minimum Bill

City Customers:
(This bill is based off of 0-2,499 gallons of water usage)

Gallons  

 Water    

 Sewer     

School Tax  

  Trash    

Adm Fee    

Min Bill   

0-2499   

 $27.41

$27.41    

$0.82

$24.19   

$3.00    

$82.83


Water usage over 2499 gallons - $7.02 (per 1,000 gallons, plus 3% tax residential, 6% commercial.    
Sewer usage over 2499 gallons - $7.02 per 1,000 gallons (City Account Only).